Refund & Cancellation Policy
Try 100% Free Before Subscribing:
Pixelect provides an instant Free Trial (no credit card required) enabling photographers to test photo uploads, client PIN galleries, RAW copying, and billing features before committing to any paid plan.
💳 1. Subscription Cancellation
- You may cancel your subscription at any time via your Studio Settings or by emailing support@pixelect.in.
- Upon cancellation, your subscription remains active until the end of the paid billing period. No future automatic renewal charges will occur.
- All active client galleries remain completely accessible to your clients until the conclusion of your current billing period.
💰 2. Refund Eligibility & Exceptional Circumstances
Because Pixelect provides instant access to digital cloud bandwidth, cloud server quotas, and watermark processing, paid subscription fees are generally non-refundable. However, we consider refunds under the following exceptional circumstances:
- Verified Technical Outage: Persistent technical failure that prevents photo selection or gallery access and cannot be resolved by our engineering team within 48 consecutive hours of reporting.
- Duplicate Charges: Duplicate billing transactions caused by gateway or network timeouts.
- Change of mind after extensive gallery selection usage
- Unused photo quotas during an active subscription month
- Failure to cancel before automated recurring billing renewal
⏱️ 3. How to Submit a Refund Request
If you qualify under exceptional circumstances, submit your request within seven (7) days of the transaction:
🔄 4. Processing Timeline & GST Adjustment
- Approved refund requests are authorized within 5-7 business days.
- Refunds are credited directly back to the original source payment method (Bank Account, UPI, or Credit/Debit Card) via our payment gateway partner.
- In compliance with Indian GST regulations, statutory Credit Notes are generated and emailed to your registered address upon refund completion.
🛡️ 5. Chargeback Prevention & Dispute Resolution
We are dedicated to fair and prompt dispute resolution. If you encounter an unexpected charge or billing discrepancy, we kindly request that you contact our support team directly before initiating a formal bank chargeback. Unwarranted chargeback claims without prior communication may result in immediate suspension of studio access.